We want customers to be satisfied with their purchases from Tidymero. Please review the following return conditions before requesting a return.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be unused, undamaged, and in substantially the same condition in which it was received.
Where applicable, the product should be returned with its original packaging, accessories, manuals, and included components.
How to Request a Return
Before returning any product, please contact:
Please provide your order number, the item you wish to return, and the reason for the return.
If an item arrived damaged, defective, incomplete, or incorrect, please also provide clear photographs showing the issue.
After reviewing your request, our customer service team will provide return authorization and instructions.
Please do not send products back without contacting us first.
U.S. Return Processing Facility
Authorized U.S. returns should be sent to:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Please do not send any product to this address without prior return authorization. Unauthorized returns may not be accepted or processed.
Return Shipping Costs
If you received an incorrect, damaged, or defective product due to an error on our part, please contact us. We will review the circumstances and provide an appropriate solution, including reasonable return shipping costs where applicable.
For returns resulting from a change of mind, ordering the wrong product, or another reason not caused by Tidymero, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.
Refunds
After an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.
Contact
Email: service@tidymero.com
Phone: +86 13148304262
Tidymero is operated by Changsha Liuyang Taze Electronic Trading Co., Ltd.