How do I place an order?
Choose the product you would like to purchase, select the applicable size, color, quantity, or other available options, add the product to your cart, and proceed to checkout.
How much is shipping?
Expedited Shipping is $12.99 for orders from $0.00 to $39.99.
Orders of $39.99 or more qualify for Free Shipping.
The applicable shipping option will be displayed at checkout.
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
How long does shipping take?
Most orders are expected to arrive within approximately 7–15 business days after shipment.
Actual delivery times may vary depending on destination, carrier operations, customs procedures, holidays, weather, and other circumstances.
How can I track my order?
When tracking information is available, it will be provided after your order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Can I change or cancel my order?
Please contact service@tidymero.com as soon as possible.
We will try to assist you, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.
Can I return a product?
Eligible products may generally be returned within 30 days after delivery.
Please contact our customer service team before sending any return.
Where do I send my return?
Authorized U.S. returns should be sent to:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Warehouse Phone: +1 770-468-2367
Please contact service@tidymero.com before sending anything to this address. Unauthorized returns may not be accepted.
What should I do if my order arrives damaged or incorrect?
Contact service@tidymero.com and provide your order number and clear photographs showing the problem.
Our customer service team will review the issue and provide an appropriate solution.
How are refunds issued?
Approved refunds are generally returned to the original payment method.
Additional processing time may be required by your bank, card issuer, or payment provider.
How can I contact Tidymero?
Email: service@tidymero.com
Phone: +86 13148304262
Website: tidymero.com
Operated by: Changsha Liuyang Taze Electronic Trading Co., Ltd.